Privacy Policy —
Your Data Is Safe with Us

01 Introduction & Our Commitment

kui99 A trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This privacy policy explains what information we collect, how we use it, and how we keep it secure.

Our goal is to be fully transparent with you. This policy has been written in plain, straightforward language so it is easy to understand. If anything is unclear, feel free to reach out to our support team.

02 What Information We Collect

When you create an account and use our services at kui99, we collect various types of information. Details are outlined below:

03 How We Use Your Information

All collected information is used for specific purposes only. kui99 never uses data beyond what is necessary:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Customer Support: To resolve your queries and complaints.
• Security Assurance: To prevent fraud, money laundering, and deceptive activity.
• Legal Compliance: To meet regulatory compliance requirements.
• Service Development: Analytics to improve your overall experience.
• Responsible Gaming: Analyzing your gameplay patterns to send alerts when needed.

04 Information Sharing & Disclosure

kui99 kui99 never sells your personal data. However, limited information may be shared in the following circumstances:

• Payment Providers: Information required solely to process transactions through approved payment gateways such as Mobile Banking, Nagad, and Rocket.
• Security Partners: With cybersecurity firms to combat fraud and cyber threats.
• Legal Authorities: When required by court order, lawful requests from law enforcement agencies, or regulatory requirements.
• Business Transfer: In the event of a company merger or acquisition, though you will be informed in advance.

Only the minimum necessary data is shared in each case, and third parties are required to sign agreements preventing them from passing that information to anyone else.

05 Cookies & Tracking Technologies

Kui99 uses cookies to enhance your browsing experience. The types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which parts of the site are used most. These do not identify you personally.

06 Data Retention Period

We do not retain your data longer than necessary. Retention periods depend on the type of information:

• Account Information: For as long as your account remains active, and for 5 years after closure.
• Transaction Records: 7 years, as required by legal obligations.
• KYC Documents: 5 years, as required by regulatory standards.
• Customer Support Contact: Up to 2 years after last contact.
• Cookies & Browsing Data: Up to 13 months.

Once the retention period expires, data is automatically and securely deleted.

07 Your Rights & Controls

You have certain important rights regarding your personal information that kui99 Fully compliant with:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may object to your data being used for marketing purposes.

08 Protection of Minors' Data

kui99-'s services are intended for individuals aged 18 and above only. We do not knowingly collect personal information from minors.

Age is verified at registration and confirmed through identity documents during the KYC process. If any minor's data is collected by mistake, we will delete it immediately upon being notified and close the associated account.

09 Security Measures

Kui99 uses industry-leading technology to protect your data:

• 256-bit SSL/TLS encryption — on all data transmissions.
• Two-Factor Authentication (2FA) support.
• Regular third-party security audits.
• Automated detection system for suspicious activity.
• Staff access to data is restricted based on role.
• Continuous server monitoring and firewall protection.

10 Policy Changes & Contact

Our privacy policy may be updated from time to time. We will notify you of any significant changes via email or an in-platform notification beforehand.

The current version of this policy will always be available on this page, with the date of the latest update shown at the top.

If you have any questions or concerns about this privacy policy, please get in touch with us: